CLICK HERE FOR THE ONLINE RETURNS PORTAL
For all Australian online orders, we've made the returns process as easy as possible for you with our ONLINE RETURNS PORTAL.
Simply follow the steps below:
1. Ensure your item(s) meet our return and exchange policy:
- Item(s) were purchased from the Billini Online Store - www.billini.com
- Item(s) are unworn and in their original condition (We suggest you try on shoes on a soft clean surface before wearing to ensure the soles are unmarked)
- Item(s) are in their original packaging (including shoe box)
- Item(s) are within 30 days of purchase
- Item(s) are not from the excluded list above
2. Head to our ONLINE RETURNS PORTAL, enter your order number (starting with BIL) & post code,
3. Select the item(s) for return and complete the reasons, if opting for an exchange, simply select your new item(s),
4. Once complete, a return label will be generated for you to use. You can print this out immediately or access via your email to print at a later time,
5. Print and attach the returns label to your parcel and drop it off at any Australia Post Office or Post Box,
6. Once your return/exchange has been received by our warehouse, your request will be processed within 48 business hours.
A $7.95 handling fee will be deducted from all refunds to cover the cost of the return shipping label. Exchanges & credit notes will not be subject to a handling fee.